Grand + Benedicts 2024-2025 Catalog

GRAND + BENEDICTS TERMS & CONDITIONS

SHIPPING & DELIVERY For in stock items we can provide same day shipping. F.O.B. is Point of Origin. Small parcel shipments include a $3.50 handling charge per order. This handling charge is waived for online orders. Our standard shipping terms for small parcels are Prepaid and Add. All orders exceeding small parcel carrier limits for size and weight are shipped via common carrier, freight collect, unless otherwise specified. NON-UPS ITEMS Packages with a combined girth and length that exceeds 130” do not ship UPS. These items ship by truck only. TRUCK SHIPMENTS For damaged common carrier shipments, retain packing slip and notate any visible damage on freight bill at the time of delivery. Call freight carrier for an inspection, then call our shipping department to file a freight claim. If shortages occur, sign the receiving documents for only those pieces actually received, and notify your carrier immediately. For merchandise damaged internally, please notify our office immediately for return, refund, or replacement. Have your invoice order number ready to expedite the process. Although our responsibility ceases when shipments are accepted by a carrier’s agent, we will extend every possible assistance in clearing up claims for our customers. CLAIMS & DAMAGES (UPS & FEDEX) For damaged small parcel shipments, keep original packaging, merchandise and packing materials unless otherwise notified by UPS or FedEx. » FedEx claims can be made by calling 1-800-GO-FEDEX (800-463-3339) or visit fedex.com, contacting your driver, or going online to obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number. If you are not entirely satisfied with your order, returns and exchanges can be made within 60 days of receipt of goods. For return acceptance, products must not have been used, and must be returned in original carton. Ship returned goods to us freight prepaid and please secure prior written return authorization and proof of purchase. We cannot accept returns of non-stock, custom, special orders, or used item orders. Grand + Benedicts reserves the right to accept or refuse returned items to our stock. All returns are subject to a minimum of 15% restocking fee. RETURN POLICY

PRODUCT DISCREPANCIES This catalog has been prepared by Grand + Benedicts. Please keep in mind our inventory, and product specifications are all subject to change. Grand + Benedicts cannot be held responsible for any changes, errors or omissions. PAYMENT OPTIONS Grand + Benedicts accepts cash, checks, Visa, Master Card, Discover and American Express. Repeat customers can set up a Net 30 account with approved credit. We do not process COD’s (cash on delivery). For non-stock and custom orders we require a 50% deposit at the time of order.

SALES TAX Sales Tax on the merchandise total is charged for items shipped to all states except for Delaware, Montana, New Hampshire and Oregon. (Subject to change without notice).

PRICES Due to frequent price fluctuations, we’ve removed all prices from this catalog. Please refer to our website and showrooms for current prices.

SERVICE CHARGES All open accounts over 30 days past due are subject to a 1½% per month or 18% per year service charge. Returned check fee is $25.00.

» UPS claims can be made by calling 1-800-PICK-UPS (800.742.5877) or visit www.ups.com, contacting your driver, or going online to initiate a claim.

FOR MORE INFORMATION Don’t hesitate to call our knowledgeable customer service team. We have over 30 trained representatives ready to assist you in finding the right solution for your store.

Please inspect your order upon receipt. Claims on concealed loss or damaged shipments must be made within days of the delivery date.

THREE WAYS TO SHOP WITH GRAND + BENEDICTS:

ONLINE grand-benedicts.com Shop anytime, see what’s new, and check product information.

BY PHONE 800.547.7005

IN PERSON Stop by our showrooms. See, touch, decide, buy it and take it home today.

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Place an order, ask questions, and let us help you decide.

Grand + Benedicts Terms & Conditions

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